Postage

Shipping to the UK is FREE. International Postal rates worldwide are added into the subscription rates HERE.

DIVE is printed quarterly so you will receive your printed issue every 3 months.

As soon as the magazine is printed we rush it out worldwide direct to your doorstep.

For digital subscriptions access details are sent to you after signup in the form of an email. You can use these details to log into our apps.

Returns

We offer a full 90 days return policy. If 90 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Non-returnable items:
Gift cards
Downloadable software products
App subscriptions

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@syonpublishing.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@buydive.com and send your item to:

DIVE magazine - 3.16 Q West, Great West Road, Brentford, TW8 0GP


Shipping Returns
To return your product, you should mail your product to:

You will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We obviously cannot guarantee that we will receive your returned item.